Terms and Conditions

Last updated: 23 February 2026

These Terms and Conditions govern your use of the Dimic Phones website and the purchase of products from us. By placing an order, you agree to be bound by these terms.

1. About Us

Dimic Phones operates an online store selling mobile phones, household appliances, electronics, and accessories within the United Kingdom.

For any enquiries, please contact:
📧 Email: sales@dimicphones.com
📞 Phone: 07873275978

2. Orders

  • All orders are subject to availability and confirmation of payment.

  • Once you place an order, you will receive an email confirmation.

  • We reserve the right to cancel or refuse any order for legitimate reasons, including pricing errors or suspected fraud.

  • If we cancel your order, a full refund will be issued.

3. Pricing & Payment

  • All prices are listed in GBP (£).

  • Prices may change without notice.

  • Payment must be completed before dispatch.

  • We accept secure online payment methods as displayed at checkout.

4. Delivery

  • Delivery is available within the United Kingdom only.

  • Estimated delivery times are provided at checkout.

  • Delays caused by courier services, weather, or unforeseen circumstances are outside our control.

  • Risk of loss or damage passes to you upon delivery.

5. Returns & Refunds

You have the right to cancel your order within 14 days of receiving your goods in accordance with UK consumer law.

Returned items must:

  • Be in original condition and packaging

  • Include all accessories

  • Include proof of purchase

Refunds will be processed to the original payment method within the legally required timeframe after approval.

Certain items (such as opened hygiene products or personalised goods) may not be eligible for return unless faulty.

6. Product Information

We aim to ensure all product descriptions, images, and specifications are accurate. However:

  • Colours may vary slightly due to screen settings

  • Minor variations may occur

  • We reserve the right to correct errors or inaccuracies

7. Warranty

Products may include a manufacturer’s warranty where applicable. Warranty terms vary depending on the brand and product.

8. Limitation of Liability

Dimic Phones shall not be liable for:

  • Indirect or consequential losses

  • Delays beyond our reasonable control

  • Misuse of products purchased

Nothing in these terms excludes liability where it would be unlawful to do so under UK law.

9. Privacy

Your personal data is handled in accordance with our Privacy Policy.

10. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. The latest version will always be published on this page.